Medical Call Center
Specialized for the Healthcare Industry in the USA

Professional Care - Fast Response - Absolute Confidentiality
We provide a professional customer care team, allowing clinics and doctors to focus on their specialized work with peace of mind.
BOOK A FREE CONSULTATION
img-sct2

About Us

We are a specialized medical call center serving clinics, physicians, and healthcare organizations across the United States. Though a new player in the market, HC GLOBAL was founded with a spirit of dedication and flexibility. We take an in-depth approach to each case and clinic workflow, providing tailored solutions that address the unique needs of every healthcare provider. Our founder remains personally involved throughout the implementation process to ensure service quality, adaptability, and continuous alignment with real-world needs. Our experienced call center team is fluent in English, Vietnamese, Chinese, and other languages, enabling us to effectively serve multinational clients and multilingual patient communities.

HC Global Commitments

Tuân thủ HIPAAHIPAA Compliance
bảo mật thông tin bệnh nhânPatient Information Security

Why Choose Us?

  • Medical Specialty: Fully focused on the healthcare industry.Healthcare Specialty100% dedicated to the healthcare industry in the USA.
  • Dedicated Support: Fewer clients, deeper service. Founder involvement.Dedicated SupportServing a limited number of clients with personalized attention.
  • Save time and costs for clinics.Cost EfficiencyOptimize operational costs and processing time for clinics.
  • Safety & Security – HIPAA compliant.Safety & ComplianceMeet strict security standards such as HIPAA.
  • Flexible Operations – Customized for clinic workflows.Flexible OperationsSolutions tailored to the size and workflows of each clinic.

Our Services

icon

Insurance Processing & Workflow Support

Assist with insurance information and documents.

Update data into EMR systems.

icon

Medical Consultation & Patient Follow-Up

Answer inquiries, guide pre-visit procedures

Follow up after appointments, support post-treatment care.

icon

Appointment Scheduling & Management

Schedule appointments and send automated confirmations.

Remind patients to attend appointments on time.

icon

Medical Call Handling & Reception

Act as clinic’s representative in call reception.

Provide timely responses and ensure no missed calls.

Need professional, reliable patient care support?