
We are a specialized medical call center serving clinics, physicians, and healthcare organizations across the United States. Though a new player in the market, HC GLOBAL was founded with a spirit of dedication and flexibility. We take an in-depth approach to each case and clinic workflow, providing tailored solutions that address the unique needs of every healthcare provider. Our founder remains personally involved throughout the implementation process to ensure service quality, adaptability, and continuous alignment with real-world needs. Our experienced call center team is fluent in English, Vietnamese, Chinese, and other languages, enabling us to effectively serve multinational clients and multilingual patient communities.
HIPAA Compliance
Patient Information Security
Healthcare Specialty100% dedicated to the healthcare industry in the USA.
Dedicated SupportServing a limited number of clients with personalized attention.
Cost EfficiencyOptimize operational costs and processing time for clinics.
Safety & ComplianceMeet strict security standards such as HIPAA.
Flexible OperationsSolutions tailored to the size and workflows of each clinic.Insurance Processing & Workflow Support
Assist with insurance information and documents.
Update data into EMR systems.
Medical Consultation & Patient Follow-Up
Answer inquiries, guide pre-visit procedures
Follow up after appointments, support post-treatment care.
Appointment Scheduling & Management
Schedule appointments and send automated confirmations.
Remind patients to attend appointments on time.
Medical Call Handling & Reception
Act as clinic’s representative in call reception.
Provide timely responses and ensure no missed calls.